Policies Introduction

 Tuckfield Conveyancing | Agent Solutions regards privacy as an important part of our relationship with our clients.
The following privacy policy applies to all Tuckfields users, and conforms to Internet privacy standards.

Click on the links below for more information
1. Privacy – Our Policies – more…
2. Security – Our Policies – more…
3. Searches Delivery Policy – more…
4. Refund Policy – more…

Our Policies

Privacy Policies

Collection of Information
In order to use the Tuckfield Conveyancing | Agent Solutions website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Tuckfield Conveyancing | Agent Solutions is collected via correspondence from you or your company. This may be via telephone, email, mail, fax or directly through our website. The Tuckfield website does not use cookies to automatically gather information about you when you visit our website.

Use of Collection Information
Any details collected from Tuckfield Conveyancing | Agent Solutions clients is collected in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information
Tuckfield Conveyancing | Agent Solutions takes all reasonable steps to ensure your information remains secure, and to prevent unauthorised access to your information. We use our best efforts to ensure that information received via the website remains secure within our systems; however, users should be aware that there are inherent risks in transmitting information across the Internet. We are not responsible for events arising from unauthorised access to your personal information.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@tuckfields.com.au.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to process your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Tuckfield Conveyancing | Agent Solutions uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including promotional emails. If at any time a client wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@tuckfields.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Tuckfield Conveyancing | Agent Solutions may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Tuckfield Conveyancing | Agent Solutions does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links
Links on the Tuckfield Conveyancing | Agent Solutions site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.tuckfields.com.au

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Sec Policies

Security Policies

Tuckfield Conveyancing | Agent Solutions uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Tuckfields or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Tuckfield Conveyancing | Agent Solutions.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Searches Delivery

Searches Delivery Policy

We will attempt to send your searches to your real estate agent via email within fourteen (14) working days of receipt of payment; however if third party responses are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at info@tuckfields.com.au.

For Tuckfield Agent Solutions delivery policy please click here

Refund

Refund Policy

Please email us at info@tuckfields.com.au within fourteen (14) days of services rendered if you are not satisfied with our service so that we can resolve any issues.

Refunds will only be given at the discretion of management and in accordance with Australian Consumer Law.

Once a search request has been processed a refund will not be available. Please ensure you have the correct details on your request form or contact us to clarify details prior to ordering. If a cancellation request is received prior to searches being ordered, a refund will be arranged within seven (7) days of cancellation of the order. Refunds will be for the amount you have already paid and provided in the same form as your original payment.

For Tuckfield Agent Solutions refund policy please click here